Warranty Request
How To Get In Touch With Our Customer Care Team
Hours: Monday – Friday, 8:00 am – 5:00pm
Phone: (910) 688-7361 - Office Line
(910) 783-5879 - Customer Care Direct Line
Email: warranty@ascotgrp.com
Your request is very important to us. Please allow for a 24-48 hour response time. Should an emergency arise, please use the emergency contact information provided to you during the blue tape walk through which is located inside of the kitchen cabinets. HVAC contact information is located on the thermostat. Emergencies consist of scenarios where the home becomes uninhabitable, such as complete loss of heating or cooling, no working bathrooms or kitchen, gas leak, etc. If the issue is deemed not to be an emergency, you will be advised to contact Ascot.
