The Results Are In: Ascot Homes Earns 93% Customer Satisfaction in 2025
The Results Are In: Ascot Homes Earns 93% Customer Satisfaction in 2025
A Third-Party Survey of 100+ Homebuyers Confirms Our Commitment to Quality, Transparency, and Continuous Improvement
In 2025, more than 100 homebuyers closed on a new construction home with Ascot Homes, and we’re proud to share the results of our annual Customer Satisfaction Survey. Based on a third-party survey completed at closing, Ascot Homes achieved an average 93% customer satisfaction score, with the majority of homeowners saying they were satisfied with their homebuying experience and would recommend Ascot Homes to a friend.
This milestone reflects more than a successful year, it reflects our commitment to listening, learning, and continuously improving the way we build homes and serve our customers.
How Ascot Homes Measures Customer Satisfaction
Customer feedback matters most when it’s honest and unbiased. That’s why Ascot Homes had a third-party collect these surveys and customer satisfaction data at closing.
To ensure transparency:
Surveys are conducted without Ascot representatives present
Feedback is provided directly by the homebuyer
Both positive and constructive responses are encouraged
Homebuyers are asked a series of questions focused on their real experience, including:
Satisfaction with the overall homebuying process
Quality of their Ascot home and materials used
Whether the home was completed at the time of closing
Overall impression of the home at closing
Willingness to recommend Ascot Homes to friends or family
These responses are compiled to form our annual customer satisfaction score, and in 2025, that score averaged 93%.
What a 93% Satisfaction Score Means to Us
A top 10% satisfaction score isn’t something we take lightly.
For Ascot Homes, 93% customer satisfaction represents:
Trust placed in us during one of life’s biggest decisions
Validation of our construction quality and design standards
Proof that listening to our customers makes a real difference
But just as important as the score itself is what we do with the feedback.
How Customer Feedback Drives Real Improvements
Over the past year, and continuing into 2025, Ascot Homes has implemented meaningful internal improvements based directly on customer feedback, operational reviews, and industry best practices.
These enhancements include:
Expanded internal staffing and ongoing team training
Improved procedures and operational workflows
Upgraded material options and design selections
Refined floor plan layouts for better functionality
Enhanced digital customer experience and online home search
Improved purchase experience from contract to closing
We regularly adapt our floor plans and offerings based on how homeowners actually live in their homes, not just trends, but real feedback from real people.
Built on Trust, Growth, and Gratitude
To our homeowners, thank you.
Thank you for trusting Ascot Homes, for your patience as we implemented improvements, and for your honesty in sharing feedback. Your voices have helped shape who we are today and continue to guide where we’re going.
Our customers are the reason Ascot Homes continues to evolve, and the reason we’re able to build better homes year after year.
A Team Effort Behind Every Home
This achievement wouldn’t be possible without the people who make it happen every day.
We’re grateful for our internal staff, leadership team, and trusted trade partners who work together to deliver quality homes and exceptional service. Their dedication, craftsmanship, and commitment to improvement are reflected in every home we build.
A 93% satisfaction score is a milestone worth celebrating, and a reminder that there’s always room to grow.
